Blue Osa Travel Information: COVID-19 Update

Updated April 2, 2020

Dear Blue Osa Family Member and Guest,

Due to the outbreak of the Coronavirus, we closed our doors for the time being.

We are planning to reopen in late June! Please check availability to see what we have.

Due to the Costa Rican government’s current restrictions, and recommendations of the World Health Organization, we have decided to send our employees home.

During this very uncertain period, we will be taking some time to evaluate our path forward. We will be responding to emails sometime in the future as more information is available, and we can communicate with some clarity.

We are genuinely sorry that we are not able to respond to your email at this time. We have made this painful decision to close temporarily in hopes that this world crisis will subside, and we can resume our regular duties shortly.

If you have a reservation with us, please don’t worry as the value of your deposit is safe with us. Once we resume, we will happily move your booking to a later date with no added fees.

Please stay home and stay safe in this uncertain moment.

Blessings
The Blue Osa Staff

Here’s the latest information for flights to/from Juan Santamaría International Airport:

  • AEROMEXICO: Suspended operations from March 19 to April 12.
  • AIR CANADA: Will operate its last flight on April 3 and will suspend operations until further notice.
  • AIR FRANCE: Maintains its operations until March 22.
  • AIR PANAMA: Suspended operations from March 17 to April 2.
  • AIR TRANSAT: The last flight will be on March 22, departing with passengers for Toronto, then suspending its operations until further notice.
  • ALASKA: Will suspend operations from Sunday March 22 until April 12.
  • ALBATROS: Operations are suspended until April 17. It will have two rescue flights on March 20 and 27.
  • AMERICAN AIRLINES: Suspending operations from March 26 to the beginning of May.
  • AVIANCA: Suspending all international flights from March 23 until April 30.
  • BRITISH AIRWAYS: Will suspend operations from March 30 to June 27.
  • CONDOR: Operations are suspended from March 19 to April 16. There is a rescue flight from March 21 to March 22.
  • COPA AIRLINES: Suspending all international flights through April 21.
  • DELTA: DL786-1396 will operate until March 28, inclusive. DL900-903 will operate until March 31, inclusive. DL325-DL902 will operate until March 31, inclusive. In April, it will only operate flights DL900-DL903 on April 18 and 25. It is estimated to resume normal operations gradually from May 2.
  • IBERIA: Suspending flights on the dates: March 25, 28, 29, 30 and 31. April data pending.
  • INTERJET: From March 20 to April 13, there will only be flight AIJ3920 and AIJ3921 at noon. On March 20, 21, 22, 23, 25, and 28 and April 01, 08, and 12, operates flight AIJ3923 and AIJ3922.
  • JETBLUE: Suspended operations from March 19 to April 12.
  • KLM: For winter itinerary, operations run until March 28. An extra flight is in process for March 26.
  • LATAM: Suspended operations from March 16 to April 13.
  • LUFTHANSA: Suspended its operations from March 22 to April 13.
  • SKYWAY: Canceled international operations to Bocas del Toro from March 20 until further notice.
  • SOUTHWEST: Suspending operations to Costa Rica from March 23 to May 3. Two flights are scheduled for March 19 and March 22 in rescue mode to take passengers to the United States.
  • SPIRIT AIRLINES: will maintain its operations from April 1 to 7, then suspend flights NKS335-338. It will suspend operations from April 8 to 21.
  • UNITED AIRLINES: Last flights will depart on March 25 and return to operations on May 5.
  • VOLARIS: Suspends flights VOC4090-4091 (SJO-SAL-LAX) VOC4082-4083 (SJO-SAL-KIAD) VOC4084-4085 (SJO-SAL-JFK) VOC4092-4093 (SJO-SAL-GUA-LAX). The airline reports that it suspends operations until mid-April.
  • WESTJET: Last flight is on March 21 and is then suspended until further notice.
  • WINGO: Canceling operations from March 20 to April 30.

To date, we have not had any cases. And we are taking extra steps at Blue Osa to eliminate potential problems.

  • Our teams are receiving ongoing training, briefings, and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (such as our lobby, spa, door handles, public bathrooms.)
  • We have increased the deployment of antibacterial hand sanitizers.
  • We will NOT be providing any yoga blankets or yoga mats until this situation is over.
  • We are taking measures to remind our guests to wash their hands. In the spaces where our team works “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.
  • Our team is committed and focussed on on the cleanlines and prevention our resort.

Our Current Modified Cancellation Policy:

Government Restrictions
In regions affected by any government-issued travel restrictions to or from Costa Rica, we will waive change fees and transfer reservations made to another date.

As of right now, Costa Rica has closed its borders to anyone from entering until Sunday, April 12 and we are closed until April 25.

We are waiving individual cancellation fees and will change the reservation for stays through April 25, 2020 at no additional fees and transfer your reservation to another date.

Guests who booked with online travel agents or other third party travel professionals should contact their booking provider for information on their policies.

Medical facilities

There is a medical facility 11 Km from Blue Osa. There are more prominent hospitals located a short distance away in Goflito, Perez Zeledon, and San Jose, the capital of Costa Rica. San Jose is equipped with state of the art Hospitals offering exceptional care and service.

Is Flying Safe?

The airlines are vigilant in their efforts to protect their customers and staff. You can see Delta’s website here.

And United Airlines here.

Future Reservations

At this moment, Blue Osa is accepting future reservations. All programs, retreats, teacher trainings starting April 25. (Please check back with us for updates.)

At this time Blue Osa is continuing to operate as normal and planning to hold all retreats and trainings as scheduled. This may change in the future if circumstances like quarantines or travel bans become a regular practice; but for now, we are remaining open and asking for open and direct communication to discuss individual student needs.